Term and conditions
We are pleasure to inform to our beloved customers who want to use our services during tour with us at
Diamond Komodo Tours.
1. Reservation and Booking Procedures
All of our customers are free to send your messages via WA, EMAIL to booking your tour
packages as you want and we will quick respond to reply your email. After you have dealt tour,
we will book all facilities that you need in accordance to your tour request such hotel, car, boat,
2. Bank and Money Changer
There are some banks and also money changers in Flores Island to throw and change your
money, but it would be better to bring cash during tour in Flores Island. You can change your
money in Bali, Jakarta before leaving to the island. But if you forget to bring cash, you can
change your money in lower currency at money changer. Banks are found only in central of
capital town while money changers are only found in Labuan Bajo.
3. Payment System
After dealing tour with us, all of our customers must pay 30 % of the total amount of tour
package. The rest of the payment will be paid when you arrive in the island. You can pay in cash
of Indonesian Rupiah (IDR) and also can be paid in EURO and DOLLAR. We will convert your
money into current exchange of local bank.
4. Refund and Cancellation
After you have dealt tour with us and you have delivered the deposit or paid the whole amount
of your tour package. We would like to inform you our rules of cancellation and refundable your
payment. You cancelled 3 months before the tour begun, we will return your payment 30% that
you have sent. You cancelled 2 months before the tour is started, we will return your payment
20% that you have sent and you cancelled 1 month before the tour is begun, your payment is
5. Limitation of responsibility
We promise to make your unforgettable holiday with us, but we don’t responsible if you miss,
damage and lose your personal belongings. We also don’t responsible for delaying cancelled
your flight schedule or natural disaster that make your tour uncomfortable.
6. Travel insurance
We don’t include travel insurance during tour with us for all of our customers, so you must bring
your own travel insurance.
7. What to Bring during tour in Flores Island
Something need to bring when you do tour in Flores Island as follows: proper trekking shoes,
sun lotion, mosquito repellent, hat, jacket, rain coat and etc.
Term and conditions